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Welcome to Cometnap (“we”) – where thoughtful design meets cozy living, and every home decor piece is crafted to bring warmth, comfort, and personality to your space. These Terms and Conditions (“Terms”) govern your access to and use of the Cometnap website (“Website”) and your purchase of our home decor products (“Products”). By browsing, accessing, or shopping on the Website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1.1 Account Responsibility
When creating your account, you guarantee that all information provided is accurate, up‑to‑date, and complete. You are solely responsible for protecting your account password and all activities under your account. Please notify us immediately of any unauthorized use or security breach – we will assist you in quickly securing your account (usually within 24 business hours) and investigating any suspicious activity.
1.2 Purchase and Payment
All product prices are displayed in [USD] and include applicable taxes (if required by local law). Prices are subject to change without notice, but we will apply the price at the time of your order.
We accept the following payment methods: Credit Card (Visa/Mastercard/American Express), PayPal, Apple Pay, Google Pay — you confirm that the payment method you are using is valid, authorized, and linked to your account.
We reserve the right to cancel orders due to pricing errors, stock shortages, oversized item constraints, or suspected fraud. If payment has been processed before cancellation, we will provide a full refund within 3–5 business days (processing time may vary depending on the payment method).
Pre-orders: For limited-edition, handmade, or upcoming collections, pre-order details (estimated shipping date, payment terms) will be clearly stated on the product page. Pre-order payments will be processed at checkout to secure your order; if a pre-order cannot be fulfilled, we will issue a full refund immediately.
1.3 Product Accuracy and Inventory Status
We strive to accurately represent products through high-resolution images and detailed descriptions (including material, dimensions, weight, and care instructions). However, slight variations may occur due to lighting, screen settings, or handcrafted details.
The size and dimension guide is for reference only (linked on each product page) – measurements are in [e.g., inches/cm], based on flat and stationary product dimensions. If you are unsure about sizing or fit in your space, please contact our customer service for personalized guidance.
We strive to maintain sufficient stock, but occasionally items may be out of stock after you place an order. If an item is unavailable, we will notify you within 48 hours and offer a full refund or replacement (with your consent).
1.4 User Behavior
You agree to use this website only for lawful purposes (browsing, purchasing products, seeking customer support) and may not:
- Use automated tools (bots, web crawlers) to access or collect data from this website;
- Post or share harmful, offensive, or infringing content through our social media links or customer feedback channels;
- Abuse discount codes or exploit pricing errors;
- Impersonate Cometnap employees, other customers, or third parties.
1.5 Termination
If you violate these Terms (e.g., fraudulent purchases, misuse of discount codes, or harmful behavior toward our team or other customers), we may immediately suspend or terminate your account without prior notice.
You may request account termination at any time by emailing support@cometnap.com. Upon termination, you will no longer have access to exclusive offers, order history, and account benefits. We retain anonymized data for analytical purposes (containing no personally identifiable information).
1.6 Limitation of Liability
Cometnap shall not be liable for any indirect, incidental, or consequential damages (e.g., lost profits, project delays, inconvenience) arising from:
- Your use of or inability to use the website;
- Shipping delays or delivery problems (excluding cases of our gross negligence);
- Product damage caused by improper care, assembly, installation, or normal wear and tear;
- Third-party actions (e.g., carrier error, payment processor issues).
Our liability is limited to the purchase price of the affected product. These Terms do not apply to damages caused by willful misconduct, gross negligence, or violation of applicable law.
1.7 Changes to Terms and Conditions
We may update these Terms and Conditions to reflect brand updates, operational changes, or legal requirements.