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Tracking your Cometnap home decor order is simple—follow these steps to stay updated on your package’s journey:
Step 1: Find Your Tracking Number
After your order ships (processing time: 1–3 business days for standard items; 3–5 business days for large/fragile/handmade pieces), you’ll receive an email with the subject "Your Cometnap Order Has Shipped". This email includes a unique tracking link and details about your delivery carrier (USPS, UPS, DHL, or FedEx).
If you don’t see the email within 24 hours of your order shipping, check your spam/junk mail folder—sometimes tracking emails get filtered! You can also find the tracking number by logging into your Cometnap account and navigating to "Order History."
Step 2: Check Your Package Status
Tracking information may take 24–48 hours to populate in the carrier’s system (this is normal!). Here are common statuses to reference:
- "In Transit": Your home decor is on its way to you—carriers will update the route as it moves.
- "Out for Delivery": Your package is scheduled to arrive today—keep an eye out for it!
- "Customs Cleared" (international orders): Your package has passed through customs and is continuing its journey.
- "Delivered": Your order has been dropped off at your shipping address (check porches, mailrooms, or safe delivery spots if you don’t see it right away).
Need Help with Tracking?
- If tracking hasn’t updated after 10 business days (domestic) or 14 business days (international), please email support@cometnap.com with your order number and tracking number. We’ll reach out to the carrier to investigate.
- For fragile or large home decor items: If tracking shows "Delivered" but you haven’t received your package, contact the carrier first to confirm delivery details—we’ll assist with claims if needed.
Note: Cometnap is not responsible for delays caused by carrier errors, customs processing, or weather events, but we’ll work closely with you to resolve any issues and ensure your home decor arrives safely!